Terms of use

1. Who we are, and acceptance

AI Assurance Council (“the Council”) is an industry certification body, incorporated in Singapore as AI Assurance Council Pte. Ltd. (UEN 202640068G). “AI Assurance Council” is a trademark of that company; references in these terms to the Council, “we” or “us” are to it, and it is your counterparty under these terms. The Council is a private organisation. It is not a government body, a regulator, or a statutory licensing authority.

By accessing this website, registering an account, registering for an examination, or holding a credential, you agree to these terms. If you do not accept them, do not use this website or the Council's services.

The Council's services are for adults. You must be 18 or over to register an account, sit any assessment — including the free AI Literacy Certificate — or hold a credential, and by registering you confirm that you are. The Council does not certify children, and where it finds that an account holder is under 18 it will close the account, withdraw any credential issued to it, and delete the personal data it holds, save where a record must be kept by law.

2. Your account

An account is required to register for an assessment, to hold a credential, and to use the candidate portal. An account is personal to the individual who registers it. It may not be shared, sold, lent, or transferred, and no person may hold more than one account.

You are responsible for:

• the accuracy of the information you give when registering, and for keeping it current — your legal name in particular, because it is the name assessed, certified, and published on the register;
• keeping your password and any second factor confidential, and for enabling the account protections the portal offers;
• everything done under your account, whether or not you did it or authorised it;
• telling the Council without delay, at hello@aiassurancecouncil.org, if you believe your account has been accessed by anyone else.

Permitting another person to use your account is misconduct in an assessment under §4 of the Code of Professional Conduct, and is treated as such whether or not an assessment was in progress at the time. The Council may suspend or close an account where these terms are breached, where a person holds more than one account, where the account holder's identity cannot be verified, or where it is required to do so by law.

3. Permitted use of this website

You may read, print, and share this website's content for your own reference. You may not:

• present Council material as your own, or as endorsed by you or your employer;
• reproduce, resell, or redistribute Council material commercially, or incorporate it into training or preparation products, without prior written permission;
• use the Council name, seal, or certification marks except as permitted under section 11;
• attempt to gain unauthorised access to this website, the candidate portal, or any system underlying either, or probe, scan, or test its security;
• use automated means to extract content, including for the training of machine learning models, without prior written permission.

The Council may withdraw access to this website, or to its services, from any person at any time and without notice, where it considers on reasonable grounds that these terms have been breached.

4. Intellectual property, and material you submit

All content on this website, and all examination content, competency frameworks, scheme documents, syllabi, and assessment materials, are the property of the Council or its licensors and are protected by copyright and other rights. No right or licence is granted except as expressly stated in these terms. To report material published here that you believe infringes your copyright, use the copyright complaints procedure.

Examination content is confidential. Recording, reproducing, memorising for redistribution, or disclosing examination content to any third party is a material breach of these terms and grounds for immediate withdrawal of any credential held, without refund, in addition to any other remedy available to the Council.

Any feedback, suggestion, or comment you submit to the Council regarding the scheme may be used by the Council without restriction, attribution, or compensation.

Material you submit for assessment

Some parts of the scheme require you to submit material: portfolio and experience evidence at Fellow grade, records of continuing professional development toward revalidation, evidence in support of a reasonable adjustment, and submissions under the appeals procedure. You keep ownership of what you submit. You grant the Council a non-exclusive, royalty-free licence to store, copy, and use it for the purposes of assessing it, quality-assuring the assessment, deciding an appeal or complaint, and meeting a legal or regulatory obligation — and for no other purpose. It is not used to train models, is not published, and is not shared with any other candidate.

You warrant that you own the material or have the right to submit it, and that submitting it breaches no obligation you owe to anyone else.

Do not submit information that is confidential to a client, an employer, or any other third party unless you are authorised to disclose it. Assurance work is done on other people's systems and records, and the Council does not want that material. Anonymise or redact identifying detail before you submit: what is assessed is your reasoning, your method, and your judgement, and evidence is marked no lower for being redacted. Where the Council believes material has been submitted in breach of this section it may refuse to assess it, require it to be resubmitted in redacted form, delete it, and treat the submission as a conduct matter.

5. Certification is of individuals

Council certifications are awarded to named individuals on the basis of assessment. A certification is personal to its holder, is not transferable, and does not certify the holder's employer, any product, any service, or any management system.

Certification attests only that a candidate met the published assessment standard, on the date of assessment, within the scope of that assessment. It is not a warranty of the holder's future performance, competence, conduct, or judgement.

6. Examination conditions and the integrity of results

Identity

Before any assessment is sat — including the free AI Literacy Certificate — the Council verifies that the person sitting it is the person who registered, against a government-issued identity document. What is collected, how long it is kept, and who processes it are set out in the privacy notice. Verification is a condition of sitting. A candidate who declines it, or whose identity cannot be verified, cannot sit, and no refund arises.

Proctoring and recording

Examinations leading to a credential are delivered remotely and are proctored. The Council will tell you before you book which conditions apply to a given examination. Proctoring may be provided by a third-party supplier, whose own terms apply to you in addition to these — the Council will identify the supplier before you sit.

A proctored session may be recorded, including video, audio, screen activity, and the room in which you sit. Your consent is asked before the session begins. Recordings are used only to verify identity and to investigate suspected irregularity, are retained for the period stated in the privacy notice, and are then deleted. A candidate who declines to be recorded cannot sit a proctored examination, and no refund arises. The AI Literacy Certificate is not proctored and is not recorded.

You are responsible for the equipment, connection, and environment from which you sit, and for sitting alone, without notes, devices, or assistance the examination rules do not permit. Where a technical failure affects a sitting, the candidate support policy states what the Council will do.

Integrity of results

The Council may analyse assessment data to protect the value of every honest candidate's result. That analysis may include response timing, answer patterns, similarity between scripts, item exposure, and proctoring records. Where the Council determines, acting reasonably, that a result does not reflect the candidate's own unaided work, or that the integrity of a sitting was compromised, it may withhold or invalidate the result, void the registration, require a re-sit at the candidate's cost, withdraw a credential already issued, and decline to register the candidate for a future assessment. No refund arises.

A statistical flag is never itself the decision. It opens an investigation, and the determination is made by a named individual on the evidence, after the candidate has seen the substance of the concern and had an opportunity to respond. Any such determination is reviewable under the appeals and complaints procedure.

7. How examinations are marked, and what the Council sells

Scripts are marked by two assessors, in a fixed order. Every script is first marked against the published rubric by an AI assessor, which produces a provisional mark and flags divergence from the rubric. A human assessor then marks the script independently. A result is issued only once both marks concur; where they diverge, the human assessor reviews the divergence, and the human determination is final.

Neither assessor is arbitrary. Human assessors are appointed by the Certification Panel — the individuals responsible for certification decisions — against defined competence criteria, and may be removed by it; the AI assessor is likewise approved by the panel before use, validated against the same rubric, and may be withdrawn by it at any time. Marking is a function of the panel, and no one who writes or delivers preparation for a credential, the Council's own course included, may write or mark the items it prepares for.

No result is issued on automated marking alone, and no decision to fail a candidate, or to suspend or withdraw a credential, is made without a human assessor. Every certification decision is made by a named individual accountable for it, and is reviewable under the appeals and complaints procedure.

The AI Literacy Certificate is different, and deliberately so. It is free, unproctored, and marked entirely by machine against a fixed answer key. The two-assessor model described in this section does not apply to it. It is an awareness certificate and never a certification, it carries no post-nominal, and the Council may change, suspend, or withdraw it at any time without notice and without compensation.

The Council sells examinations and membership. The examination fee includes access to the Council's self-paced online video course for that grade, and using it is optional. No course, the Council's or anyone else's, is required to sit or is a condition of certification. The course is built from the published syllabus and never from live examination content, and the people who write or deliver it have no part in setting or marking the examination it prepares for. Candidates may prepare in any way they choose, or not at all. The fee and the marking standard are the same in every case, and assessors are not told how, with whom, or whether a candidate prepared.

8. Fees, payment, and tax

Fees are published on this website. The fee that applies is the one published at the time you register, and a later change does not affect a fee already paid. All fees are quoted and payable in USD.

Payment is taken at the point of registration through a third-party payment processor. The Council does not receive or store your full card details. Where a fee is published for an examination, the registration holds no sitting date until the fee has settled or the sitting is covered by a licence.

Fees are exclusive of tax. Where the Council is required to charge goods and services tax, value added tax, or an equivalent, it is added and shown before you pay. Where you are required by law to withhold or deduct any amount from a fee, the sum payable is increased so that the Council receives what it would have received had no withholding been required. Bank charges, card issuer fees, and any currency conversion applied by your provider are yours.

The Council may refuse or cancel a registration, and refund anything paid, where:

• the fee displayed was manifestly incorrect;
• payment fails, is reversed, or is disputed;
• it reasonably suspects fraud, or a purchase made for resale;
• the candidate is not eligible, or section 10 is breached.

Moving a sitting, cancelling one, what happens where the Council cancels, and what happens if you raise a chargeback without contacting the Council first are governed by the refund policy. Where the consumer protection law of the country you live in gives you better cancellation rights than that policy does, that law applies and the policy gives way to it.

9. Membership

Membership is a standing relationship with the Council. It is not a certification, it is not a qualification, and it must never be described as either — doing so is a breach of the Code of Professional Conduct. Members are bound by that code and by the equal treatment policy.

Membership runs for a fixed term from the date it is granted. The first year of membership is included with any paid examination. Thereafter membership is renewed by payment of the fee for the next term.

Membership does not renew automatically. The Council does not store your card and will not charge you without your instruction. The Council writes to you before a term ends; if you do not renew, the membership simply lapses on its expiry date.

Where a credential is maintained by membership, the credential expires when the membership lapses. Nothing is withdrawn and nothing is held against the holder: the register shows the entry as expired, and revalidating restores it. The right to use the post-nominal and the certification mark ends with the credential, under section 11.

Membership fees are non-refundable and are not transferable to another person. No pro-rata refund arises on lapse, resignation, or termination. The Council may terminate a membership where a fee is unpaid, where the member is in breach of the code of conduct, or where the eligibility criteria for the grade held are not met; the member may appeal a termination under the appeals procedure.

10. Eligibility, sanctions, and restricted jurisdictions

By registering an account, registering for an assessment, or taking up membership, you represent that you are 18 or over, that the information you have given is accurate, that you are entitled to enter into these terms, and that you are acting on your own behalf.

You further represent that you are not a person, and are not owned or controlled by a person, named on a sanctions or restricted-party list maintained by Singapore, the United Nations, the United States, the United Kingdom, or the European Union, and that you are not ordinarily resident in a jurisdiction subject to comprehensive sanctions. You will not access the Council's services, or use a credential, in breach of any applicable sanctions or export control law.

The Council may refuse, suspend, or cancel a registration, a membership, or a credential where it is required to do so by law, or where it reasonably believes this section is breached; where the law prevents it from returning a fee, no refund arises. The Council may be unable to deliver its services in a particular jurisdiction, and a refusal on that basis gives rise to no liability.

11. Use of certification marks

A credential holder in good standing may state that they hold the relevant Council certification, and may use the associated certification mark on a personal profile, CV, or email signature, provided that:

• the credential is current and has not lapsed, been suspended, or been withdrawn;
• the mark is used in relation to the individual only, and never in a way that suggests certification of an organisation, product, or service;
• the mark is not altered, redrawn, or combined with another mark;
• the credential identifier is provided on request.

This is a limited, revocable, non-exclusive, non-transferable licence. It terminates automatically when the credential lapses or is withdrawn, and the holder must then cease all use of the mark and remove it from all materials within 14 days. Certification marks are unregistered trade marks of AI Assurance Council Pte. Ltd.. Misuse is grounds for withdrawal of the credential and for such other action as the Council considers appropriate.

The public register is the definitive record of who holds what, and it is open to anyone without an account. A person who claims a Council credential they have never held, or who continues to claim one that has lapsed or been withdrawn, has no licence to use the marks and infringes them. The Council may confirm the true position to any person who asks, publish a correction, notify a relying employer or client on request, and take such further action as it considers appropriate.

12. No advice, no warranty

Guidance published on this website is general in nature. It is not legal, regulatory, or professional advice and must not be relied on as such. Standards and regulations referred to are those of their respective owners; you should consult the authoritative published text.

This website and its content are provided “as is” and “as available”. To the fullest extent permitted by law, the Council excludes all warranties, conditions, and representations of any kind, whether express or implied, including as to accuracy, completeness, currency, fitness for a particular purpose, non-infringement, or uninterrupted or error-free availability.

13. Limitation of liability

To the fullest extent permitted by law:

• the Council is not liable for any indirect, incidental, special, consequential, punitive, or exemplary loss, or for loss of profit, revenue, business, opportunity, goodwill, reputation, data, or anticipated savings, however arising and whether or not foreseeable;
• the Council is not liable for any loss arising from a decision taken by you, your employer, or any third party in reliance on a Council credential, on the public register, or on any content published by the Council;
• the Council is not liable for the acts, omissions, advice, or work product of any credential holder or third-party preparation provider, all of whom are independent of the Council and for whom the Council accepts no responsibility;
• the Council's total aggregate liability arising out of or in connection with these terms, the website, or the certification scheme, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the total fees actually paid by you to the Council in the twelve months preceding the event giving rise to the claim, or US$100 where no fees have been paid.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

Any claim against the Council must be brought within twelve months of the date on which the cause of action arose, after which it is barred.

14. Indemnity

You agree to indemnify and hold harmless the Council and its officers, employees, panel members, assessors, and agents against all claims, liabilities, losses, damages, and reasonable costs (including legal costs) arising out of or in connection with your breach of these terms, your misuse of the certification marks, your misrepresentation of the scope or status of a credential, your submission of material in breach of section 4, or your unauthorised disclosure of examination content.

15. Third-party links and suppliers

This website may link to third-party sites and publications. Those links are provided for reference only. The Council does not control, endorse, or accept responsibility for third-party content or availability.

The Council uses suppliers to deliver parts of the scheme — payment processing, identity verification, proctoring, hosting, and email delivery among them. The Council remains accountable to you for the scheme and for the certification decisions it takes. Where a supplier imposes its own terms on you directly, the Council will identify the supplier before you are asked to accept them. The categories of supplier that handle personal data are listed in the privacy notice.

16. Suspension and withdrawal

The Council may suspend or withdraw a credential where it determines, acting reasonably, that the holder has breached the code of conduct, misused the certification marks, misrepresented the scope of the credential, obtained the credential by misrepresentation, or engaged in conduct that brings the scheme into disrepute. No refund arises on suspension or withdrawal. The holder may appeal under the appeals and complaints procedure, which is the sole route of challenge.

17. Changes to these terms and to the scheme

The Council may amend these terms. A material amendment is published on this page as a numbered issue carrying the date it takes effect, not less than 21 days ahead of that date, and account holders are told before it arrives. A minor correction that takes nothing away — a typographical fix, a changed link, a clarification — takes effect on publication.

An amended issue binds you from the later of its effective date and the date you accept it. You are asked to accept the current issue when you sign in, and the issue you accepted is recorded against your account with the date, so what you agreed to is a matter of record rather than of recollection. The Council does not rely on your continued use of the website as a substitute for that acceptance.

This issue. Issue 2.1 was published on 13 September 2026 and took effect on publication, replacing issue 2.0 before its effective date arrived. The one change is to section 5. The examination fee now includes access to the Council's preparation course, which takes nothing from anyone and so does not wait the 21 days a material amendment would. Everything issue 2.0 gave notice of on 6 September 2026 stands, and for anyone who accepted an earlier issue it still replaces that issue on 1 October 2026, the day the first examinations open. Anyone who opens an account before then accepts this issue on signing in, and it governs them from that acceptance.

The Council may change, suspend, or discontinue any part of the certification scheme, including syllabi, examination formats, fees, validity periods, and revalidation requirements, at its discretion. The Council will give reasonable notice of changes materially affecting candidates already registered for an examination window.

A credential is a public claim that has to remain checkable, so the Council states what happens if it ceases to operate the scheme. It will give not less than six months' notice on this website where it is able to. Credentials already awarded remain awarded and are not withdrawn by the cessation itself. The Council will seek to transfer the register and the underlying certification records to another body able to maintain verification, and failing that will publish the register in a form that remains verifiable without the Council. No refund arises for an assessment already delivered.

18. Notices and electronic communication

You consent to receive notices from the Council electronically. Every notice under these terms or under the scheme documents — a result, an invoice, a change to these terms, a request for evidence, a suspension, or an appeal outcome — may be sent by email to the address registered on your account, or posted to your account in the candidate portal, and is treated as given when it is sent.

Keeping that address current is your responsibility, and a notice sent to the registered address is effective whether or not you read it. Automated messages are sent from noreply@aiassurancecouncil.email; a message that asks you to act and comes from any other address should be checked with the Council before you act on it.

Notices to the Council may be sent to hello@aiassurancecouncil.org. A notice given for a formal or legal purpose must be in writing to the registered office — AI Assurance Council Pte. Ltd., 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051 — and copied by email to the same address.

19. General

If any provision of these terms is held unenforceable, the remainder continues in full force. A failure to enforce any provision is not a waiver of it. You may not assign your rights under these terms; the Council may assign or novate its rights and obligations, including on a transfer of the scheme. The Council is not liable for any failure or delay caused by events beyond its reasonable control. These terms, together with the policies linked from them, are the entire agreement between you and the Council on their subject matter, and supersede any prior representation. A person who is not a party to these terms has no right to enforce them.

20. Governing law, and rights you keep under your own

These terms and any dispute arising out of or in connection with them, including non-contractual disputes, are governed by the laws of Singapore, and you submit to the exclusive jurisdiction of the courts of Singapore.

Nothing in these terms takes away a right you have under the consumer law of the country in which you live that cannot lawfully be excluded or limited by agreement. If you contract with the Council as a consumer resident in the United Kingdom, the European Economic Area, or Australia, you keep the benefit of any such right, and you may bring proceedings in the courts of the country in which you live where the law of that country gives you that right. The paragraph above applies to the extent the law allows and no further, and a term that is unenforceable against you under that law is severed as to you while the remainder stands.

Where the Australian Consumer Law applies and a guarantee under it cannot lawfully be excluded, the Council's liability for failing to comply with that guarantee is limited, at the Council's option, to supplying the services again or to paying the cost of having them supplied again.

Contact

Questions about this policy should be addressed to hello@aiassurancecouncil.org.