Copyright complaints

1. Scope

This procedure covers material published on this website, on the candidate portal, and on the public register. It is available to a copyright owner, or to a person authorised to act for one.

It is not the route for other complaints. Misuse of a Council credential or certification mark is reported under §7 of the Code of Professional Conduct; a complaint about a certification decision goes to the appeals and complaints procedure; a data protection request is made under §7 of the privacy notice.

2. What to send

Write to hello@aiassurancecouncil.org with “Copyright complaint” in the subject line, and include:

• your name, postal address, email address, and telephone number;
• identification of the work you say has been infringed — a copy, a link, or a description precise enough to identify it;
• the URL of each page on which the material appears, and enough detail to locate the material on that page;
• a statement that you believe in good faith that the use is not authorised by the copyright owner, its agent, or the law;
• a statement that the information in your notice is accurate and that you are the copyright owner or authorised to act for the owner;
• your signature, electronic or physical.

A notice that omits any of the above may be returned to you rather than acted on. A notice may also be sent in writing to the registered office — AI Assurance Council Pte. Ltd., 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051 — but email is faster.

3. How the Council responds

The Council acknowledges a complete notice within 3 business days and reaches a decision within 20 business days. Where a claim is well founded, or where the Council cannot satisfy itself that the use was permitted, it removes or disables access to the material and tells you what it has done. Where material was contributed by an identifiable person, that person is told what was removed and why, and may respond under section 4.

Removing material is not an admission of infringement, and the Council may restore material it removed if the position turns out to be otherwise.

4. If your material was removed

If material you submitted has been removed and you believe the removal was mistaken, or that the use was permitted by licence or by law, you may serve a restoration notice. Write to the same address with the material identified, the reason you say the removal was wrong, and your contact details. The Council reviews the response, and where it agrees, restores the material and tells the complainant. Where it does not agree, it tells you why.

5. Repeat infringement

An account used repeatedly to submit infringing material will be closed, and where the account holds a credential the matter is dealt with as a conduct matter under §2 of the Code of Professional Conduct.

6. Notices that are not made in good faith

Making a false statement in a take-down or restoration notice is an offence under section 324 of the Copyright Act 2021 of Singapore, and a person who knowingly misrepresents that material is infringing may be liable for the loss the misrepresentation causes — including the cost of taking the material down and putting it back. The Council keeps a record of every notice it receives.

7. Legal basis

This procedure follows the take-down and restoration notice provisions of the Copyright Act 2021 of Singapore — sections 322 to 324 — and the regulations made under that Act. It does not restrict any other remedy available to a copyright owner, and it is not legal advice. Nothing in it waives any right or defence available to the Council.

Contact

Questions about this policy should be addressed to hello@aiassurancecouncil.org.