Contact
Contact the Council
All enquiries are handled by email. Response standards below are the same ones published in the candidate support policy.
§ 1 — Enquiry routes
Where to direct an enquiry
Write to hello@aiassurancecouncil.org — or click an enquiry type below to start a pre-addressed message.
| Enquiry | Covers | Response |
|---|---|---|
| Candidate enquiries | Eligibility, examination windows, reasonable adjustments. | 5 business days |
| Organisation cohorts | Cohort formation, competency mapping, employer reporting. | 5 business days |
| Scheme consultation | Comments on draft scheme documents and the competency framework. | Logged, answered in the consultation response |
| Media and speaking | Press enquiries and requests for comment. | 3 business days |
§ 2 — Email from the Council
How the Council writes to you
The Council writes from two addresses, and the difference tells you what a message is.
- noreply@aiassurancecouncil.email
- Automated notifications: address verification, assessment results, your certificate and its links, and the account messages you can turn off in your portal settings. Nobody reads replies to this address.
- hello@aiassurancecouncil.org
- A person. Enquiries, appeals, misuse reports and anything needing an answer come from and go to the Council’s own domain, and you can reply to them.
Two domains is deliberate: automated mail carries its own sending reputation rather than the Council’s. It does mean a genuine notification arrives from aiassurancecouncil.email while every link in it points at aiassurancecouncil.org — so here is what a genuine message never does.
- It never asks for a password. The Council cannot read yours and will never ask you to send it, confirm it, or type it anywhere but the portal.
- It never asks for payment details by email, and never sends an invoice as an attachment you were not expecting.
- Its links go only to aiassurancecouncil.org or portal.aiassurancecouncil.org. Any other destination is not us.
A credential never has to be taken on the word of an email. Every one the Council issues carries an identifier you can check yourself on the public register, without an account and without contacting the holder — which is the point of publishing one.
§ 3 — Reporting misuse
Reporting misuse of a credential
If someone claims a Council certification they do not hold, or misrepresents what a certification covers — for example presenting an individual credential as certification of their employer or a product — report it.
Include the claim as you encountered it, where you saw it, and the credential identifier if one was given. Reports are assessed by a conduct panel convened for the case, with at least one member external to the Council. The person concerned is told what is alleged and given a fair opportunity to respond before any decision is taken.
The public register lists every credential the Council has issued. A claim that does not verify against it is false.
§ 4 — Registered office
Registered office
Registered office
AI Assurance Council Pte. Ltd.60 Paya Lebar Road#06-28 Paya Lebar SquareSingapore 409051- UEN
- 202640068G
The Council is incorporated in Singapore under this name. It is the counterparty to the terms of use.
The Council does not operate a telephone enquiry line. Written enquiries create a record for both parties.