Policies
Policies and procedures
The documents below govern the use of this website and the conduct of the certification scheme. Each is version controlled and dated.
§ 1 — Policy register
Terms of use
The terms on which this website and Council services may be used.
Privacy notice
What personal data the Council collects, why, how long it is kept, and the rights of the individual.
Cookie policy
The cookies this website sets and how to control them.
Refund policy
Examination and cohort fee refunds, transfers, and the circumstances in which each applies.
Candidate support policy
What candidates can expect from the Council: response times, reasonable adjustments, and escalation.
Appeals and complaints
How to appeal an examination result or certification decision, and how complaints are handled.
Code of Professional Conduct
The professional obligations attaching to a Council credential, and the grounds for suspension or withdrawal.
Copyright complaints
How to report material published here that infringes your copyright, and how the Council responds.
Equal treatment policy
The Council’s commitment to assessing every candidate against the same published criteria.
Accessibility statement
The accessibility standard this website is built to, known issues, and how to report a barrier.
Status
These policies are current. Material changes are versioned on each policy page and announced before they take effect. Comments to hello@aiassurancecouncil.org.